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xe663 collects and uses your personal data only to run your account, process payments through Nagad and Rocket, and keep your access secure. This policy explains what we collect, why we collect it, and what choices you have — availability of services depends on your local law and eligible regions.
When you open an account with us, we collect the information needed to verify your identity, process your deposits and withdrawals, and deliver the account features you use. This includes your registration details, transaction records tied to payment methods such as Nagad and Rocket, device information from the browser or app session you use to log in, and any correspondence you send through our support route. We do not sell your personal data to third parties. We do not share it with advertisers. Data is shared only where a payment processor or fraud-prevention service needs it to complete a transaction or protect your account — and only to the extent required for that purpose. We retain account records for as long as your account remains open and for a period after closure as required by the financial and regulatory obligations that apply in the regions where we operate. If you access the platform from a location where local law restricts online account services, your use and the data we hold are subject to that local legal framework. Nothing in this policy overrides local law, and eligibility to use this platform depends on your jurisdiction.
Payment data from Nagad deposits and withdrawals is passed to the payment processor solely to complete the transfer. We do not store full wallet credentials on our servers.
Rocket payment records are kept in your transaction history inside the account dashboard. You can review them after login without contacting support.
Your balance, deposit history and withdrawal requests are tied to your registered account and visible only to you and authorised account staff.
Access to this platform and the data obligations that apply to your account depend on local law and the eligible regions we serve. Check current availability for your location.
This policy covers personal data that xe663 collects and processes directly through the account platform, including registration, login sessions, payment flows and support contacts. It does not extend to third-party websites you reach by following an external link, or to the data practices of payment networks like Nagad and Rocket, which operate under their own separate privacy terms. Understanding what falls inside and outside this policy helps you know which organisation to contact when a data question arises.
Information you supply when creating or updating your account — name, contact details, date of birth for verification — falls fully within this policy. We control how it is stored, who can access it and how long it is held.
Transaction records created when you deposit or withdraw via Nagad or Rocket are covered here for the records we hold. The payment network's own handling of your wallet credentials falls under its separate privacy terms.
Browsing behaviour on the platform — pages visited, game categories opened, session duration — is collected by our analytics layer and covered by this policy, including cookie controls described below.
Links to external sites, third-party verification providers and app stores operate outside this policy. We are not responsible for their data practices; review their terms directly before supplying personal information.
You have concrete steps available to you at any point while your account is active. Log in and open the account settings page to review the personal details we hold and to correct anything that is out of date — your contact number, email address or preferred payment method can all be updated there without needing to contact support. If you want a copy of the transaction and account records we hold about you, send a request through the support contact route and we will prepare it. You also have the right to ask us to delete data that is no longer required for your account or for our legal obligations; we will confirm what can and cannot be removed given the retention periods that apply. For any question about how your data is used — including payment data linked to Nagad or Rocket transactions — the support contact route is the correct first step. We aim to acknowledge data requests within a reasonable period and to respond fully once we have verified your identity.
Open the account dashboard after login to see your registration details, active payment methods and full transaction history. No support request is needed for this step.
Account settings lets you change your contact information and linked payment details directly. For changes to identity documents submitted at registration, contact support to follow the verification process.
Write to us through the support route to request a full copy of the data we hold or to ask for deletion of records no longer needed. We will respond once your identity has been confirmed.
If you believe your data has been handled incorrectly, contact us through the support page. We treat data complaints as a priority and will follow up with a written response.
For any question about your personal data, the choices available to you or how a specific piece of information is used, reach us through the routes published on the site. We do not publish operating hours or response-time commitments here, as these are confirmed on the support page itself.
Open the live chat widget from the account area to ask a data question directly. This route is listed on the support page with its current availability status.
Send your data request or privacy question to the support email address shown on the contact page. Include your registered account email so we can verify your identity before responding.
The support page lists every published contact route and their current status. Start there to find the fastest path for your specific data question or correction request.
We apply access controls so that your account data is visible only to staff with a direct operational need and to you through your logged-in session. Payment data flowing through Nagad and Rocket is handled over encrypted connections, and we do not store full wallet identifiers on our own servers after a transaction is complete. Cookies on the platform are used for session management, security checks and basic analytics — you can adjust non-essential cookie categories through the cookie preference control available in your browser or the site's cookie banner. We keep account records for as long as your account is active and for the period after closure required by the financial obligations that apply in the regions we serve.
Data exchanged during Nagad and Rocket transactions travels over encrypted connections. Full wallet credentials are not stored on our servers after the transaction record is written.
Session and security cookies are required for the account to function. Analytics and preference cookies are optional; adjust them through the cookie banner or your browser settings at any time.
Account records are held while your account is open and for a defined period after closure, as required by financial and legal obligations in the regions we operate. Deletion requests are handled subject to those limits.
When we update this policy, we post the revised version on this page with a note of what changed. Continued use of the account after an update means you have seen the new terms. Contact support if you have questions about a recent change.
Common questions about your data rights, how we use information and how to make a request.
We collect the details you supply at registration — name, contact information and date of birth for identity verification — plus transaction records, device and session data from your login activity, and any messages sent through support. We collect only what is needed to run your account.
Payment data is passed to the relevant payment processor only to complete your deposit or withdrawal. We do not share it with advertisers or unrelated third parties. The payment network handles its own copy of your wallet data under its separate privacy terms.
Log in and go to account settings to view and update your contact details and linked payment methods. For identity documents submitted during verification, contact support through the published route and follow the correction process shown there.
You can request deletion of data that is no longer required for your account or for our legal obligations. Write to us through the support contact route. We will confirm what can be removed and what must be retained under the financial retention rules that apply in your region.
We hold records for a period after account closure as required by the financial and legal obligations in the regions we serve. The exact period depends on the applicable rules. Contact support if you want to know what records are still held after your account closes.
Yes, this policy describes how we handle data for all account holders, but eligibility to use the platform depends on your local law and the eligible regions we serve. Nothing in this policy overrides local law. Check the terms and eligibility conditions for your location before registering.